Return and Refund Policy

Customers may return products to SnugToes by doing the following:
Return the product  (for UK only) to:
SnugToes Limited
6 Devonshire Road
Sutton, Surrey

Please specify why the items has been returned:

  • Too big
  • Too small
  • Too wide
  • Too narrow
  • Not as expected
  • Incorrect item received
  • Other

Please enclose the returns form provided so that we can trace the order back and refund or replace as applicable.

We recommend that you request a ‘proof of posting’ receipt from the Post Office.

If the returns are not in their original condition and packaging or has parts missing, SnugToes Limited reserves the right to reject the returned item(s) and decline a replacement or refund for the product.

If the return is accepted, SnugToes Limited will refund the price that has been paid for the products by crediting the payment card. Delivery costs will not be refunded.

We will only accept returns for products bought on this website. We cannot accept any products bought through other distribution channels. Proof of purchase is required in the form of an original invoice.