Return & Refund Policy

Customers may return products to SnugToes by doing the following:
Return the product to:
SnugToes Limited
6 Devonshire Road
Sutton, Surrey
SM2 5HQ

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We recommend that you request a ‘proof of posting’ receipt from the Post Office.

 

Please fill in the refund request form to let us know your return is on the way. Here, you can upload details of your refund receipt or tracking number so that we can trace the order back and refund or replace as applicable.

 

For more guidance, please download this step by step guide to sending your refund back to us.

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​​​​If the returns are not in their original condition and packaging or has parts missing, SnugToes Limited reserves the right to reject the returned item(s) and decline a replacement or refund for the product.

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If the return is accepted, SnugToes Limited will refund the price that has been paid for the products by crediting the payment card. Delivery costs will not be refunded.

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We will only accept returns for products bought on this website. We cannot accept any products bought through other distribution channels. Proof of purchase is required in the form of an original invoice.